SALESFORCE. PEOPLE. PROCESSES. CONNECTED SYSTEMS.
Making Salesforce work in the real world.
Different teams need different things. Systems depend on one another. Years of changes make the next decision harder.
GXD gets to grips with the whole situation, agrees what needs to improve and takes responsibility for delivering the agreed work.
Talk directly with Sean Harrison-Smith. No charge, no obligation.
30 MINUTES WITH SEAN
You don’t need
all the answers yet.
01 / WHAT’S GETTING IN THE WAY?
Tell us what is happening, who is involved and what you need to achieve.
02 / WHAT DESERVES ATTENTION?
Bring what you already know, what you have tried and the decisions ahead.
03 / WHAT SHOULD HAPPEN NEXT?
We’ll discuss the situation and whether an inspection or another next step would help.
A direct conversation with Sean. No charge, no obligation.
EXPERIENCE ACROSS ORGANISATIONS INCLUDING
02 / WHEN THINGS GET COMPLICATED
The difficult part is how everything fits together.
The request may sound straightforward. The surrounding situation rarely is.
Several regions. Different ways of working.
A shared platform, different local processes and several teams with their own priorities. We establish what needs to be consistent, where local differences matter and how decisions will be made.
A change with consequences elsewhere.
An apparently simple change reaches into automations, integrations and reporting. We trace the dependencies and agree the checks needed before it is put into use.
Plenty of activity. No shared direction.
A busy backlog, competing priorities and different advice from different suppliers. We connect the technical work to the decisions the organisation needs to make.
This is the work GXD was built around.
Salesforce architect and founder of GXD
Sean Harrison-Smith has spent years being brought into complex Salesforce and wider technology environments. The work has involved understanding the people using it, the processes it supports, the systems connected to it and the decisions that shaped it.
GXD brings that experience to organisations that need someone to understand the whole situation and help make it work.
Multi-org strategy & governance
Multi-org Salesforce strategy, Centre of Excellence, governance and design authority.
Useful when regional teams and suppliers need shared standards and clearer decisions.
Regional Salesforce rollout
Salesforce work in Singapore and a regional rollout context.
Useful when a common platform must accommodate local processes and regional priorities.
Delivery review & UAT
Sean contributed delivery review, testing and UAT coordination.
Useful when a sponsor needs evidence of readiness before committing to the next stage.
04 / TESTIMONIALS
“Sean could see the bigger picture without overlooking the detail. He helped us think through how individual Salesforce decisions would affect the wider organisation.”
Yara
“GXD kept the people using the system at the centre of the conversation. We valued the attention given to everyday tasks and the practical realities of how our teams worked.”
Citizens Advice
“GXD took the time to hear different teams’ perspectives. We appreciated an approach that recognised local needs while considering what should be consistent across the organisation.”
Cognita
Start with the situation. We’ll help you find the right next step.
05 / FIND YOUR STARTING POINT
GXD Inspect.
An initial look before you commit.
A free inspection of agreed areas, using our AI tools and expert review to establish what deserves attention and whether further work is worthwhile.
Free initial inspection. Agreed coverage.
GXD Assess.
The detail behind a difficult decision.
A technical audit and business assessment that connects Salesforce’s condition with the way your organisation works. Understand the priorities, dependencies and options before deciding what comes next.
Detailed technical audit and business assessment. Fixed price.
GXD Remediate.
Agreed improvements, taken through to completion.
When the problem is understood, we agree the corrections, deliver them and provide evidence against the acceptance checks established at the start.
Agreed outcomes. Fixed-price engagement.
These are possible starting points, not compulsory stages. We use the evidence you already have and recommend further work where its value can be demonstrated.
02 / AGREE
Agree the outcomes, deliverables, responsibilities and price before committing to further work.
03 / DELIVER
Carry out the agreed work, with clear ownership of decisions and any changes that arise.
04 / VALIDATE
Check the result against the agreed acceptance criteria and hand over the evidence and knowledge.
07 / OUR APPROACH AND INSTRUMENTS
Clarity. Ownership. Accountability. From start to finish.
Clarity. Ownership. Accountability. From start to finish.
GXD combines human judgement with AI-supported research, analysis, delivery and testing. Our systems help keep requirements, decisions and evidence connected. People direct the work, review it and remain accountable for the commitments we make.
GXD Progress.
Keep the requirement
connected to the result.
Our delivery system connects specialist work, reviews and validation so that what is built can be checked against what was agreed.
The roles shown represent delivery disciplines and capabilities, not a claim about employee numbers.
GXD Guardian.
Keep the context
behind the next decision.
Our governance system supports review against your standards, existing decisions and organisational context. Librarian is its knowledge core, retaining the sources and reasoning that make that review useful.
08 / ONGOING LEADERSHIP
GXD Advance.
Experienced Salesforce leadership alongside your business.
Connect priorities, investment decisions and delivery. Give your team or partner a clear roadmap and experienced challenge where decisions matter.
Fractional Salesforce leadership for businesses.
GXD Impact.
Salesforce guidance shaped around your charity.
Connect improvements to your mission, budget and staff capacity. Help the people responsible for Salesforce make decisions the organisation can sustain.
Fractional Salesforce leadership for charities.
Keep the direction clear as the organisation changes. Ongoing guidance works alongside your team or delivery partner; an assessment is optional where suitable evidence already exists.
09 / COMMON QUESTIONS
Do you only work on projects that have gone wrong?
No. Complexity is not the same as failure. We help with difficult decisions, connected systems, regional differences and changes that need careful coordination, whether the work is new or already underway.
Do you look beyond Salesforce?
Yes. We consider the people, processes and connected systems that affect the agreed work. Work on external systems is included only where explicitly agreed.
Do we need to know which service we want?
No. Explain the situation and what you need to achieve. We can discuss the appropriate starting point.
Can you work alongside our existing Salesforce partner?
Yes. We agree responsibilities before starting so everyone understands who is advising, deciding, delivering and accepting the work.
What is the difference between Inspect and Assess?
GXD Inspect is a free initial look at agreed areas to establish what deserves attention. GXD Assess is a detailed technical audit and business assessment, with evidence, priorities and an improvement roadmap.
Do I need GXD Assess before GXD Advance or GXD Impact?
No. If you already have reliable findings and a roadmap, we can start there. A detailed assessment is only needed where the available information is not enough to guide the work.
Does the service include implementation?
GXD Inspect and GXD Assess review your estate without changing it. GXD Remediate delivers agreed fixes. GXD Advance and GXD Impact provide leadership and advice; implementation is agreed separately.
What do you mean by an agreed outcome?
A defined change or end-state, with deliverables and acceptance criteria agreed before work begins. It includes the responsibilities, assumptions and dependencies needed to deliver it.
Where does AI fit into the work?
Our AI instruments support research, analysis, build and testing. GXD remains accountable for the judgement, review and decisions throughout the engagement.
What happens in the first conversation?
You speak directly with Sean for 30 minutes about what is happening, your priorities and possible next steps. There is no charge or obligation. If an inspection would help, we agree what to look at and what access is needed separately.
Will we have to commit to further work?
No. The first conversation and initial inspection do not commit you to paid work. You can use GXD Assess findings with your own team or supplier. If you choose GXD Advance or GXD Impact, each starts with a three-month commitment.
Tell us what is happening, who is involved and what you need to achieve. We’ll discuss the situation and whether GXD can help.
No charge, no obligation. A direct conversation with Sean.