“Sean was thorough in working through requirements, particularly the exceptions that are easy to overlook. His questions helped us identify where more detail was needed.”
Experience where Salesforce
meets the rest of the organisation.
The difficult questions often sit between systems, teams and responsibilities. GXD brings experience in Salesforce architecture, enterprise integration, governance and delivery review to those questions.
Selected examples from Sean Harrison-Smith’s professional career show the situations behind this expertise.
Understand how the platform has evolved, what depends on it and what needs consideration before change. Sean’s previous work includes multi-cloud platform design and client-side technical authority.
Work through shared standards, local requirements and the decisions needed to balance them. Sean’s previous global architecture work included a move from single-org to multi-org and SAP and Marketo integration design.
Establish how decisions are made, what evidence is needed and whether delivered work meets agreed requirements. Sean’s nonprofit work has included Centre of Excellence structures and architectural guardrails.
Understand how work happens, where people encounter difficulty and what a technical change would mean for them. Clarify system responsibilities, interfaces, ownership and reporting dependencies.
GXD Assess applies our Salesforce architecture and business assessment expertise to a practical outcome: a clear view of what needs attention, why it matters and the improvements to prioritise.
Start with GXD Inspect for a first look or GXD Remediate to fix agreed problems. For a detailed assessment, choose GXD Assess. For ongoing business guidance, choose GXD Advance. For guidance shaped around your charity’s mission, choose GXD Impact.
02 / SELECTED PROFESSIONAL EXPERIENCE
The setting. The contribution.
The relevance to you.
Selected examples from Sean Harrison-Smith’s professional career.
Multi-org strategy & governance
Multi-org Salesforce strategy, Centre of Excellence, governance and design authority.
Useful when regional teams and suppliers need shared standards and clearer decisions.
Regional Salesforce rollout
Salesforce work in Singapore and a regional rollout context.
Useful when a common platform must accommodate local processes and regional priorities.
Education systems integration
Sean’s work involved school management system integration within an education systems landscape.
Relevant when system ownership, interfaces and information across systems need careful consideration.
Education Cloud readiness
Sean contributed Education Cloud preparatory work.
Relevant when an organisation needs to establish context and readiness before committing to delivery.
Delivery review & UAT
Sean contributed delivery review, testing and UAT coordination.
Useful when a sponsor needs evidence of readiness before committing to the next stage.
TESTIMONIALS
Experience, in their words.

“We valued Sean’s willingness to raise questions constructively. He listened to different perspectives and kept discussions focused on the issue, even when views differed.”
Cabinet Office
“Sean could see the bigger picture without overlooking the detail. He helped us think through how individual Salesforce decisions would affect the wider organisation.”
Yara
“We appreciated the effort GXD put into understanding the business before recommending a solution. The advice reflected our priorities and gave us useful options to consider.”
IQVIA
“Sean was a useful sounding board for difficult decisions. He could explain the trade-offs, give a considered view and recognise when a simpler approach would do the job.”
IHS Markit

“GXD kept the people using the system at the centre of the conversation. We valued the attention given to everyday tasks and the practical realities of how our teams worked.”
Citizens Advice

“The conversations with GXD stayed focused on business value. They helped us question which changes were worth pursuing and where additional complexity would add little.”
Virgin Wines
“Sean worked well alongside our team and brought a strong grasp of Salesforce. He was generous with his knowledge and comfortable working through difficult questions with colleagues.”
Capgemini

“Sean paid attention to how the whole service would work, including the handovers between teams. That perspective was valuable when considering requirements beyond an individual feature.”
GovTech Singapore
“Sean settled into the team quickly and was comfortable moving between business conversations and technical detail. He was approachable, engaged and straightforward to work with.”
Globant

“GXD took the time to hear different teams’ perspectives. We appreciated an approach that recognised local needs while considering what should be consistent across the organisation.”
Cognita
“GXD looked beyond the immediate requirement. Their advice also considered how the solution would be maintained and how future changes could be accommodated.”
Daikin
“GXD helped us separate the decisions that needed attention from the detail that could wait. The approach was focused and pragmatic, with a good understanding of competing priorities.”
Deliveroo
“Sean was careful to understand existing processes before proposing changes. We valued his attention to dependencies and his willingness to check assumptions.”
Aviva

“GXD gave us a balanced view of the available options. The recommendations accounted for the benefits, the effort involved and the implications for the wider Salesforce environment.”
Allianz

“GXD could discuss the architecture and then work through what it meant for delivery. That connection between the overall design and the practical next steps was particularly useful.”
Keyloop
“We appreciated GXD’s open and collaborative approach. They listened carefully, were candid about questions that needed further investigation and made space for constructive discussion.”
Cencora
Salesforce is where our experience is deepest. Our work considers the systems, data and organisational decisions around it, with clear agreement on where our expertise applies and where other specialists are needed.
CLARITY. OWNERSHIP. ACCOUNTABILITY.