EXPERTISE

EXPERTISE

Experience where Salesforce
meets the rest of the organisation.

The difficult questions often sit between systems, teams and responsibilities. GXD brings experience in Salesforce architecture, enterprise integration, governance and delivery review to those questions.

01 / CAPABILITY

01 / CAPABILITY

The questions that
cross boundaries.

The questions that
cross boundaries.

The questions that
cross boundaries.

Selected examples from Sean Harrison-Smith’s professional career show the situations behind this expertise.

COMPLEX SALESFORCE ESTATES

COMPLEX SALESFORCE ESTATES

COMPLEX SALESFORCE ESTATES

Understand how the platform has evolved, what depends on it and what needs consideration before change. Sean’s previous work includes multi-cloud platform design and client-side technical authority.

REGIONAL AND MULTI-ORG ENVIRONMENTS

REGIONAL AND MULTI-ORG ENVIRONMENTS

REGIONAL AND MULTI-ORG ENVIRONMENTS

Work through shared standards, local requirements and the decisions needed to balance them. Sean’s previous global architecture work included a move from single-org to multi-org and SAP and Marketo integration design.

GOVERNANCE AND DELIVERY REVIEW

GOVERNANCE AND DELIVERY REVIEW

GOVERNANCE AND DELIVERY REVIEW

Establish how decisions are made, what evidence is needed and whether delivered work meets agreed requirements. Sean’s nonprofit work has included Centre of Excellence structures and architectural guardrails.

PEOPLE, PROCESSES AND CONNECTED SYSTEMS

PEOPLE, PROCESSES AND CONNECTED SYSTEMS

PEOPLE, PROCESSES AND CONNECTED SYSTEMS

Understand how work happens, where people encounter difficulty and what a technical change would mean for them. Clarify system responsibilities, interfaces, ownership and reporting dependencies.

GXD Assess applies our Salesforce architecture and business assessment expertise to a practical outcome: a clear view of what needs attention, why it matters and the improvements to prioritise.

Start with GXD Inspect for a first look or GXD Remediate to fix agreed problems. For a detailed assessment, choose GXD Assess. For ongoing business guidance, choose GXD Advance. For guidance shaped around your charity’s mission, choose GXD Impact.

02 / SELECTED PROFESSIONAL EXPERIENCE

The setting. The contribution.
The relevance to you.

Selected examples from Sean Harrison-Smith’s professional career.

Multi-org strategy & governance

Multi-org Salesforce strategy, Centre of Excellence, governance and design authority.

Useful when regional teams and suppliers need shared standards and clearer decisions.

Regional Salesforce rollout

Salesforce work in Singapore and a regional rollout context.

Useful when a common platform must accommodate local processes and regional priorities.

Education systems integration

Sean’s work involved school management system integration within an education systems landscape.

Relevant when system ownership, interfaces and information across systems need careful consideration.

Education Cloud readiness

Sean contributed Education Cloud preparatory work.

Relevant when an organisation needs to establish context and readiness before committing to delivery.

Delivery review & UAT

Sean contributed delivery review, testing and UAT coordination.

Useful when a sponsor needs evidence of readiness before committing to the next stage.

TESTIMONIALS

Experience, in their words.

Office for National Statistics (ONS) logo

“Sean was thorough in working through requirements, particularly the exceptions that are easy to overlook. His questions helped us identify where more detail was needed.”

Office for National Statistics (ONS)

Cabinet Office logo

“We valued Sean’s willingness to raise questions constructively. He listened to different perspectives and kept discussions focused on the issue, even when views differed.”

Cabinet Office

Yara logo

“Sean could see the bigger picture without overlooking the detail. He helped us think through how individual Salesforce decisions would affect the wider organisation.”

Yara

IQVIA logo

“We appreciated the effort GXD put into understanding the business before recommending a solution. The advice reflected our priorities and gave us useful options to consider.”

IQVIA

IHS Markit logo

“Sean was a useful sounding board for difficult decisions. He could explain the trade-offs, give a considered view and recognise when a simpler approach would do the job.”

IHS Markit

Citizens Advice logo

“GXD kept the people using the system at the centre of the conversation. We valued the attention given to everyday tasks and the practical realities of how our teams worked.”

Citizens Advice

Virgin Wines logo

“The conversations with GXD stayed focused on business value. They helped us question which changes were worth pursuing and where additional complexity would add little.”

Virgin Wines

Capgemini logo

“Sean worked well alongside our team and brought a strong grasp of Salesforce. He was generous with his knowledge and comfortable working through difficult questions with colleagues.”

Capgemini

GovTech Singapore logo

“Sean paid attention to how the whole service would work, including the handovers between teams. That perspective was valuable when considering requirements beyond an individual feature.”

GovTech Singapore

Globant logo

“Sean settled into the team quickly and was comfortable moving between business conversations and technical detail. He was approachable, engaged and straightforward to work with.”

Globant

Cognita logo

“GXD took the time to hear different teams’ perspectives. We appreciated an approach that recognised local needs while considering what should be consistent across the organisation.”

Cognita

Daikin logo

“GXD looked beyond the immediate requirement. Their advice also considered how the solution would be maintained and how future changes could be accommodated.”

Daikin

Deliveroo logo

“GXD helped us separate the decisions that needed attention from the detail that could wait. The approach was focused and pragmatic, with a good understanding of competing priorities.”

Deliveroo

Aviva logo

“Sean was careful to understand existing processes before proposing changes. We valued his attention to dependencies and his willingness to check assumptions.”

Aviva

Allianz logo

“GXD gave us a balanced view of the available options. The recommendations accounted for the benefits, the effort involved and the implications for the wider Salesforce environment.”

Allianz

Keyloop logo

“GXD could discuss the architecture and then work through what it meant for delivery. That connection between the overall design and the practical next steps was particularly useful.”

Keyloop

Cencora logo

“We appreciated GXD’s open and collaborative approach. They listened carefully, were candid about questions that needed further investigation and made space for constructive discussion.”

Cencora

03 / WHY SALESFORCE FIRST

03 / WHY SALESFORCE FIRST

WHY SALESFORCE FIRST

WHY SALESFORCE FIRST

WHY SALESFORCE FIRST

Salesforce is where our experience is deepest. Our work considers the systems, data and organisational decisions around it, with clear agreement on where our expertise applies and where other specialists are needed.

04 / YOUR NEXT STEP

04 / YOUR NEXT STEP

Bring the question that doesn’t fit neatly in one team.

Bring the question that doesn’t fit neatly in one team.

Bring the question that doesn’t fit neatly in one team.

CLARITY. OWNERSHIP. ACCOUNTABILITY.